Overview

STEMinds does not sell products directly at its website nor do we fabricate or manufacture the website by itself. we work with distributors and manufacturers to produce, test, and distribute STEMinds products worldwide at the best quality and speed possible. We monitor each production using customer inventory management software to ensure consistency and that each product is well tested before shipping.

According to this, each distributor that we work with has its own refund and return policy, when you buy a STEMinds product from a distributor or supplier, make sure to check the return and refund policy of that supplier.

If a return or refund is confirmed, STEMinds will cooperate with the distributor to ensure a refund and return.

Communication with distributors

When the customer has technical troubles or difficulties with the product, we recommend contacting support@steminds.com in order to understand what’s wrong with the product. If we confirm it is indeed a hardware issue, we will refer the customer to communicate directly with the distributor/supplier to issue a refund / return the faulty item.

If communication with the supplier or distributor doesn’t work as expected, we will help the customer to negotiate and communicate it with the distributor/supplier directly.

Refunds

Each distributor/supplier has its own refund and returns policy, before purchasing, we urge the customer to check the policies with the provider of STEMinds products.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@steminds.com and provide us information to understand if the item is defective or damaged, once verified, we can help to communicate it with the supplier/distributor to offer a refund.

Need help?

Contact us at contact@steminds.com for questions related to refunds and returns.